FAQ

What is RPA?
RPA or robotic process automation is the use of software to execute business processes that are repetitive, monotonous and based on clear rules.

What is the difference between process mapping and process standardization?
Process mapping is an analysis of business processes within organizations and determining the existing or “” AS-IS “” state of the process, which in addition to the documentation is expressed by a drawn process map. Standardization is a broader concept than process mapping, encompassing all the steps required to execute business processes each time in an identical manner. In addition to process mapping, standardization includes the creation of procedures, policies, and other documents to uniform the process.

What is the difference between process automation and process standardization?
Standardization encompasses all the steps required to execute business processes in an identical manner each time. Process automation is the replacement of human manual labor by introducing machines and software solutions. In order for the process to be automated, it needs to be standardized and optimized beforehand.

What did the robot attend?
An attended robot is a robot that requires human assistance to execute a process. The most common reason for this is a situation where there is a certain level of decision making that the robot cannot make.

What is an unattended robot?
An unattended robot is a robot that independently executes business processes.

What is the difference between attended and unattended robots?
An attended robot requires the participation of an employee to perform part of the process while an unattended robot executes the process independently.

What is the difference between process automation and process standardization?
Standardization encompasses all the steps required to execute business processes in an identical manner each time. Process automation is the replacement of human manual labor by introducing machines and software solutions. In order for the process to be automated, it needs to be standardized and optimized beforehand.

What is Lean Six Sigma?
Lean Six Sigma is a methodology for improving organizational efficiency and productivity through a structured “Problem Solving” process that uses a defined set of tools. The focus is on improving business processes.

What is process optimization?
Process optimization is a set of activities that comes after process standardization and represents the application of various Lean and Six Sigma tools in improving process capabilities, through a focus on eliminating “waste” in process activities and analyzes that will lead to faster and more efficient process execution. .

What is MSA analysis?
Measurement system analysis is an analysis used in Six Sigma projects. It is located in the “Measure” phase of DMAIC and serves to define and analyze the measurement system in the project

What is process mapping?
Process mapping is the analysis of business processes and the creation of process maps that can be at different levels of decomposition, ie. display levels.

How are processes mapped?
Processes are first analyzed through workshops and process recording as well as existing process documentation after which a clear picture of how the process works is created.

What is the SPC method?
SPC is the main statistical tool for checking the compliance of products with their designed requirements and determining the capabilities and stability of the process.

RPA robot – simplified explanation
An RPA robot, bot, or virtual worker is a software solution that executes a specific process (es) instead of an employee.

RPA examples
Typical examples of processes that are automated through RPA are creating and sending reports, posting orders, manual data entry, data processing in applications such as ERP, CRM, web applications and their storage, working with a large number of emails, data entry and transfer between applications and system.

What is A3 in Lean SixSigma?
A3 is a tool for planning and implementation through a short and concise graphical presentation of the entire process to be worked on. It also happens to be a problem-solving tool where participants can review details as well as downplay the big picture of the ongoing project.

What is agile management?
Agile management is the adaptation and application of the principles of agile software development in various management processes. Only agile project management is an iterative approach that focuses on fast delivery of value and obtaining feedback from relevant stakeholders.

How much does the implementation of RPA cost?
The cost of implementing an RPA consists of two parts. The first part refers to the cost of licensing the robot that will perform the process and the second part refers to the cost of programming the solution itself. License prices are fixed in most cases, while the amount of programming costs depends on the complexity of the process being automated.

What is a global scorecard?
The Balanced Scorecard is one of the most recognized models for implementing strategy and measuring company performance. It was developed by Harvard professors R. Kaplan and D. Norton. It consists of four perspectives: finance, customer relationship, internal processes, learning and growth.

What is the difference between RPA and Intelligent automation?
The main difference between RPA and IA is that IA also uses artificial intelligence in business process automation.

What is an orchestrator?
Orchestrator is a term in “Robotic Process Automation” projects that is an application that is used to schedule work and put developed robots into operation.

What are the advantages and disadvantages of RPA?
The advantages of RPA are that it does not require large financial investments in development, implementation is not extremely complex because it does not require modification of the existing IT infrastructure in the company and the robot can work faster than a human, without a break, on a larger scale and does not make mistakes. companies. The disadvantages are that the current technology does not enable process automation where there is a certain level of thinking and decision-making, but there must be clearly defined rules and each new change in the process and process steps requires additional robot development to adapt to the new process state.