ISO 20000-1

Advance to Excellence in IT Service Management

With SIMPLIFY, attaining ISO/IEC 20000-1 certification is more than meeting standards; it's about setting new benchmarks in IT service excellence. Our tailored consulting and mentorship services are designed to transform your IT service management processes, aligning them with global best practices and business objectives.

Customized Consulting Services: Our consulting services provide unparalleled expertise in IT service management, offering personalized advice, strategic planning, and practical solutions. Whether you're initiating ISO/IEC 20000-1 implementation or enhancing your existing ITSM, our specialists are here to guide your journey to operational excellence.

Dedicated Mentorship Support: Beyond consultancy, we enrich your team's capabilities through dedicated mentorship, focusing on sustainable improvements and best practices in IT service management. Through targeted sessions and ongoing support, we ensure your staff is equipped to maintain high standards in ITSM, fostering a culture of continuous enhancement and customer satisfaction.

Embark on your path to ISO/IEC 20000-1 certification with SIMPLIFY and redefine excellence in IT service management.

Simplify Management System Methodology for ISO/IEC 20000-1

Gap Analysis: We start with a comprehensive gap analysis to evaluate your existing IT service management practices against the ISO/IEC 20000-1 standards. Identifying strengths and areas for improvement sets the foundation for a strategic implementation plan.

Action Plan for Customized ITSM Design: Leveraging the insights from the gap analysis, we develop a bespoke action plan to design and implement an IT Service Management System tailored to your organization's specific needs, aligning with ISO/IEC 20000-1 standards and your business objectives.

Implementation of Actions: With a detailed blueprint in hand, we proceed to implement the designed actions, establishing the necessary processes, policies, and controls to solidify your ITSM framework.

Implementation and Training: Beyond the setup, we focus on empowering your team through comprehensive training, ensuring they are proficient in managing and optimizing the ITSM according to ISO/IEC 20000-1 standards. This cultivates a culture of continuous improvement and excellence in IT service management.

Internal Audit: Prior to the external audit, we conduct an in-depth internal audit to evaluate the effectiveness of your ITSM, making adjustments as needed to ensure readiness for certification.

Support in External Audit: As you approach certification, we provide expert guidance and support during the external audit process, helping you demonstrate your compliance with ISO/IEC 20000-1 to the auditors confidently.

Continuous Support and Improvement: Achieving certification is the beginning of your journey in excellence in IT service management. We offer ongoing support to ensure your ITSM continues to evolve with the latest in technology and business practices, maintaining and enhancing its effectiveness over time.