Workflow represents a sequence of particular, repeatable activities or tasks that can produce a specific business outcome (product or service). A workflow include combination of several different people, machines or systems. We can distinct 2 types of workflows that are used to meet specific, customer requirements:
- Parallel workflow – occurs when multiple tasks are performed at the same time;
- Sequential workflow – occurs after completion of a previous step.
It is strongly important to make a difference between workflow and project management. In workflow management, the focus is on the smaller set of tasks that can be translated in the workflow system that produces a single income. Project management, at the same time, contains larger number of workflows, activities and tasks and focus is on completing the whole project.
However, we can make another difference between workflows, based on their automation capability:
- Manual workflow: every manually occurred task, for example, writing and signing documents
- Semi – automated workflow – only parts of process are automated.
- Fully automated workflow – all tasks are automated and ran in specific software, following defined business rules. By automating, organisation get faster and better process outcomes and deliver a better experience for a client.