What is process simulation?

Business process simulation is a tool used after the process design or redesign to analyze the effectiveness of the process before implementation. 

Using licensed software tools (Bizagi, IBM), we simulate modeled processes by entering all valid process parameters. Any uncertainty in the results of any type of changes in the process flow is eliminated through process simulation, which gives us the result of each change in the process. For example, the simulation can show how long the improved process lasts compared to the previous one, whether savings are achieved, etc. . By simulating the process, risk reduction is achieved because the efficiency and success of the new business model is tested before implementation. 

Simulations enable the study of internal interactions of the system by defining the behavior of the model, verifying analytical solutions, and thus making the study of the system significantly easier, faster and cheaper. 

It represents a low-risk and inexpensive method of testing business process models in realistic scenarios. Multiple scenarios are performed to allow business analysts to determine the best option to implement. It supports process optimization by identifying bottlenecks that hinder processes and answering “what if” questions. 

Flow of the simulation process

  1. Securing that all aspects of the process are working as intended by ensuring that each individual sub-process is being executed without disruption
  2. Providing information on the number of requests that can be made in the specified time frame.
  3. Showing all the fixed and variable costs of resources necessary for the realization of the process and we investigate the potential effect of changes in the availability of resources on the performance of the process.
  4. Checking whether there are opportunities for additional changes and improvements to the process.
  • Implementation of a validated methodology;
  • Alignment with maturity model;
  • Precisely modeled, defined and simulated processes;
  • Defined responsibilities and authorities;
  • Process documentation
  • Process measures (SLAs, KPIs, etc.)

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