What is process optimization?

Process optimization represents one of the biggest needs and challenges of companies. It represents the redesign of key processes in order to improve efficiency and strengthen the alignment of individual processes with the strategy and goals at the organizational level. It ensures that every process is working at its best using its full potential. The performance level of any process tends to decline over time if no effort is made to maintain it, which is why process optimization is necessary. Optimization is key to reducing failures within the system; it allows the system to function smoothly, to identify and eliminate errors before they escalate so that their management becomes more complex. It also enables the organization to become more competitive in the market by continuously improving the business system. Optimizing processes and systems results in increased profitability, greater user satisfaction, better utilization of resources and guaranteed quality. 

Depending on the quality of the current process model, processes can be optimized in different ways. Sometimes the process changes to a lesser extent and sometimes it is necessary to carry out a complete reorganization and establish a new process in order to ensure that the process will function in the best possible way. 

In the optimization process, we use a set of LEAN and Six Sigma tools (VSM, 5S, ToC) to find waste in the process, establish a new process flow and define key performance indicators for its monitoring and control.

Steps in application 

  1. Process selection – identification of one or more processes suitable for optimization
  2. Process analysis – The implementation of LeanSixSigma tools provides answers to the following questions: Does the process meet all the required performances? How can it perform better? Are resources being spent in an optimal way and how can we achieve savings? All relevant process elements are observed: process steps, variations, exceptions, data and communication flows, metrics.
  3. Creation of a list of proposals – All criteria is defined based on which the decision to adopt the proposal is made (for example: the level of risk that the proposal carries, the financial costs of the proposal, the deadline for the implementation of the proposal, the complexity of the implementation of the proposal, etc.). Stakeholders then decide which proposals will be adopted.
  4. Implementation – an action plan is created to implement the selected proposals.
  5. Monitoring – creating a control plan that monitors and measures the micro and macro performance of the process (SLA, KPI), monitors the implementation of proposals and continues optimization in order to achieve the best results.
  • Implementation of a validated methodology;
  • Alignment with maturity model;
  • Precisely modeled, defined and optimized processes;
  • Defined responsibilities and authorities;
  • Process documentation
  • Process measures (SLAs, KPIs, etc.)
  • On-site
  • Online

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